FAQs

1. How long is our production times?

Answer: Everything is made to order from scratch unless otherwise mentioned friends. Normally we need about 2-3 weeks on average to make your order.  It can be longer or shorter too depends on many factors.  If you need something urgently please contact us so we can help push your order up in line. 

2. How long is shipping times normally?

Answer:  Shipping times for our free international air shipping with tracking can vary.  It depends on many things like the time of the year as well as the country of destination.  We are not the shipper so please don't blame Nirvana but on average we see the shipping delivery times globally of around 3-4 weeks normally for most customers. It can of course be slower or faster. 

Express Shipping which is available too but costs extra is usually around 1 week to you but we need a tel number for that as it's requested by the shipping company to ensure you get the package safely.

3. What does it mean that our shipment is in Pre-Shipment and that the Original Post Is Preparing Shipment after another update saying Processes Through Facility SUVARNABHUMI MAIL CENTRE (SMC), THAILAND?

Answer: This means friends after decades of shipping that the shipment has left Thaiiland.  Despite what anyone else might suggest.  We have done over 22,000 shipments and have gone deeply into this with the Thai Post many times.  So please relax and note that it's on the way.  But the next update will only be in your country of receipt after it has gone through customs and is released.  Only then will it update again finally unfortunately.  Once updated in your country after passing through customs normally things move very quickly there on.  And you can expect it that next week or so.